Karan Group recognizes the importance of maintaining the privacy of the information belonging to you. This Policy sets out details of how we treat user information we collect on karan-oms.com/moz(the “Website”). The Website is owned and operated by Karan Group.
By visiting and/or using the Website, you agree to the terms of this Privacy Policy and it shall be deemed that you have read in full, accepted and agreed to the terms herein. Karan Group reserves the right to modify the terms contained in this Privacy Policy at any time by posting such modifications on the Website. The modified Privacy Policy would be effective from the date of modification that is posted by Karan Group on the Website. If you do not agree to any term that is contained in this Privacy Policy, please immediately cease your use of the Website.
INFORMATION COLLECTION
We collect information on Website that shall be used by Karan Group only for the purpose of providing the Services, and such information shall not be used, sold, transferred, or rented in a manner that is not set out in this Privacy Policy.1.1 Personal Information: We may collect personal information such as your name, contact details (including email address and phone number), and vehicle details when you register an account or place an order through the App. This information is necessary to process your orders, communicate with you, and provide you with the best service.
1.2 Usage Data: We may collect usage data, including information about your device, IP address, browser type, and operating system. This data helps us analyze app usage patterns, troubleshoot technical issues, and improve our services.
HOW WE USE YOUR INFORMATION
2.1 Order Processing: We use the information you provide to process your fuel orders, arrange delivery, and ensure a smooth customer experience.2.2 Payment and billing information: Karan Group may collect your billing name and billing address. Please note that there is no payment gateway linked with our app we can simply add proof of payment.
2.3 Communication: We may use your contact details to communicate with you regarding your orders, account updates, promotions, and important service-related notifications.
2.4 Analytics: We analyze usage data to improve the App's performance, enhance user experience, and optimize our services based on customer preferences and behavior.
2.5 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, including responding to lawful requests from public authorities.
2.6 To improve the quality of the Services: Karan Group might use your information to improve the functionality of the Services and to ensure that its quality is maintained / bettered.
2.7 Transactional communications: Karan Group may also contact you by way of emails or SMSs to confirm an order, Payment Proof etc.
INFORMATION SHARING AND DISCLOSURE
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as fuel suppliers, delivery partners, and payment processors. These service providers are bound by confidentiality obligations and are only permitted to use your information for the purposes outlined in this policy.
3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement agencies).
3.3 Active collection: This refers to the information that is actively provided by you while registering on the Website, while placing an order for the procurement of the Product and so on etc.
DATA SECURITY
We prioritize the security of your personal information and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You shall be solely responsible for protecting your login credentials to the Website, and Karan Group shall not be liable in any manner for unauthorized use of your login credentials. You shall be liable to Karan Group for any loss suffered by Karan Group because of unauthorized use of your login credentials. In the event of any misuse or suspected misuse of the same, please notify Karan Group at info@karan.ae.While Karan Group seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for theft or loss of data due to unauthorized access to the User’s electronic devices.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you grant permission, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Karan Group uses traffic log cookies to identify which pages are being used. Karan Group does not represent to you that such third-party websites have their own Privacy Policies or that the information that is provided by you to them would be secure.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Unless a longer retention period is required or permitted by law.THIRD PARTY SITES
If you click on one of the links to third party websites that may be available on the Website, you may be taken to websites that Karan Group does not control. This Privacy Policy does not apply to the privacy practices of those websites. Karan Group shall not be liable for the misuse of your personal information by third party websites.YOUR RIGHTS
8.1 Access and Update: You have the right to access and update your personal information stored in our App. You can review and edit your account details within the App's settings or by contacting our support team.8.2 Opt-Out: You may opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
REDRESSAL OF GRIEVANCES
If a User has any questions or grievances regarding the Website, the contents thereof or the Services, the User may reach out to customer support at email address info@karan.ae (the “Grievance Officer”). The Grievance Officer shall address any complaint or grievance that is raised.MISCELLANEOUS PROVISIONS
10.1 Force Majeure: Karan Group shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott. Karan Group may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and the provision of the Services.10.2 No Waiver: A delay or failure by Karan Group to exercise or enforce any right or provision of this Privacy Policy will not constitute a waiver of such right or provision.